Shipping policy
Shipping Policy
Effective Date: August 11, 2026 Brand: Jasmine Bags Contact: jasmine.makesartt@gmail.com
1. Overview
This Shipping Policy governs all orders placed through the Jasmine Bags online store. By completing a purchase, you agree to the terms set forth herein. This policy is incorporated by reference into our Terms of Service and constitutes a binding agreement between you ("Customer") and Jasmine Bags ("we," "us," or "our").
For any shipping-related inquiries, contact us exclusively at: jasmine.makesartt@gmail.com
2. Order Processing Time
All orders are subject to a processing period of 1 to 3 business days from the date payment is confirmed. Business days are defined as Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or federal holidays will begin processing on the next available business day. Order confirmation emails are generated automatically and do not constitute shipment confirmation. Processing time is separate from and in addition to transit time.
We reserve the right to extend processing time during periods of high order volume, promotional events, or circumstances beyond our reasonable control, including but not limited to carrier delays, customs holds, or supply chain disruptions. Extended processing does not entitle the Customer to cancellation or refund.
3. Shipping Timeframes
Once an order has been processed and handed off to the carrier, estimated delivery time is 13 to 20 business days. This estimate is provided for informational purposes only and does not constitute a guaranteed delivery date.
Total estimated time from order placement to delivery is therefore approximately 14 to 23 business days under normal conditions.
Jasmine Bags ships internationally from fulfillment centers that may be located outside the continental United States. Transit times may vary depending on destination, customs processing, carrier capacity, and other logistical variables entirely outside our control.
4. Shipping Carriers and Tracking
Orders are fulfilled through third-party logistics providers and carriers. Carrier selection is made at our sole discretion based on destination, availability, and cost efficiency.
Once your order ships, a tracking number will be provided to the email address associated with your order. Tracking updates may experience delays of 24 to 72 hours after shipment.
Jasmine Bags is not responsible for inaccurate tracking information, carrier system delays, or failure of third-party tracking platforms to update in real time.
5. Customs, Duties, and Import Fees
For orders fulfilled from international warehouses, packages may be subject to customs inspection and applicable import duties, taxes, or fees imposed by U.S. Customs and Border Protection or the relevant customs authority. These charges are the sole responsibility of the Customer and are not included in the purchase price or shipping cost.
Jasmine Bags does not collect, prepay, or reimburse customs duties or import fees under any circumstances. Refusal to pay customs fees or accept a customs-held package does not entitle the Customer to a refund of any kind.
6. Delivery Delays
Delivery estimates are not guarantees. Jasmine Bags expressly disclaims liability for shipping delays caused by:
- Carrier operational issues, strikes, or service interruptions
- Customs or border agency holds or inspections
- Adverse weather conditions or natural disasters
- Force majeure events, including pandemics, civil unrest, or government-imposed restrictions
- Incorrect or incomplete shipping address provided by the Customer
- Failed delivery attempts due to Customer unavailability
Shipping delays, regardless of duration or cause, do not entitle the Customer to a full or partial refund, order cancellation, or any form of compensation.
If a package has not arrived within 35 business days of the confirmed ship date, contact us at jasmine.makesartt@gmail.com to open an investigation with the carrier. Resolution timelines depend on carrier investigation procedures and are not within our control.
7. Non-Cancellation Policy After Shipment
Orders may be requested for cancellation only during the processing window (1 to 3 business days) and solely if the order has not yet been handed off to the carrier. To request cancellation, contact jasmine.makesartt@gmail.com immediately after placing your order. Cancellation is not guaranteed and is subject to our approval based on processing status at the time of the request.
Once an order has been shipped and a tracking number has been issued, the order cannot be cancelled under any circumstances. No exceptions will be made for delivery estimate dissatisfaction, change of mind, or logistical delays. The Customer's sole recourse after shipment is to await delivery and then, if applicable, initiate a return in accordance with our Return Policy.
8. Incorrect Shipping Address
The Customer is solely responsible for providing a complete and accurate shipping address at the time of checkout. Jasmine Bags is not liable for orders shipped to an incorrect address provided by the Customer.
If an order is returned to sender due to an incorrect address, the Customer may be required to pay re-shipping fees before the order is resent. Refunds will not be issued for orders undelivered due to Customer-provided address errors.
9. Lost or Stolen Packages
A package is considered lost only after the applicable carrier has completed a formal investigation and confirmed the package as undeliverable or lost in transit. Packages marked as "delivered" by the carrier are presumed delivered.
Jasmine Bags is not responsible for packages that are stolen after delivery or that are marked delivered but reported missing. Customers are encouraged to file a claim directly with the carrier and, if applicable, report theft to local authorities. We will cooperate with carrier investigations to the extent possible but cannot guarantee replacement or reimbursement in cases of confirmed or alleged post-delivery theft.
10. Returns and Refunds — Shipping-Related Terms
Returns are governed by our separate Return Policy. However, the following shipping-specific conditions apply universally:
Original shipping costs are non-refundable under all circumstances, including approved returns, defective product claims, or any other scenario. The cost of return shipping is the sole financial responsibility of the Customer. Jasmine Bags does not provide prepaid return labels.
Refunds, where applicable, will be issued only after the returned item has been physically received and fully inspected by our team. Inspection may take up to the maximum period permitted under applicable U.S. consumer protection law.
The 90-day limited warranty applicable to our products covers manufacturing defects only and does not cover shipping damage, misuse, normal wear, or customer dissatisfaction with delivery timelines.
11. Manufacturing and Product Disclosure
Due to high demand, products that were previously handcrafted (handmade) are now manufactured in industrial facilities.
By disclosing this transition in this Shipping Policy and our Terms of Service, Jasmine Bags assumes no liability for claims based on expectations of handmade or artisan-produced goods. The Customer, by completing a purchase, expressly acknowledges and accepts this condition. Product characteristics, including texture, finish, and material appearance, may differ from artisan-produced versions, and such differences do not constitute grounds for return, refund, or dispute.
12. Limitation of Liability
To the maximum extent permitted by applicable U.S. federal and state law, Jasmine Bags' total liability arising from or related to shipping, delivery, or logistics shall not exceed the original purchase price paid by the Customer for the specific order at issue. Jasmine Bags shall not be liable for indirect, incidental, consequential, punitive, or special damages arising from shipping delays, non-delivery, or carrier conduct.
Nothing in this policy limits rights that cannot lawfully be waived under applicable consumer protection statutes, including the Federal Trade Commission Act, the Restore Online Shoppers' Confidence Act (ROSCA), or applicable state consumer protection laws.
13. Governing Law and Dispute Resolution
This Shipping Policy is governed by the laws of the United States and the applicable state law of the jurisdiction in which Jasmine Bags operates, without regard to conflict of law principles.
Any dispute arising under this policy shall first be submitted to good-faith negotiation via written notice to jasmine.makesartt@gmail.com. If unresolved within 30 days, disputes shall be resolved through binding arbitration or in a court of competent jurisdiction, as applicable under our Terms of Service.
14. Contact
For all shipping-related questions, claims, or correspondence:
Email: jasmine.makesartt@gmail.com
Response times may vary. We endeavor to respond to all inquiries within 3 to 5 business days. Email is the sole official channel of communication for Jasmine Bags.
Jasmine Bags reserves the right to modify this Shipping Policy at any time. Changes will be effective upon posting to the website. Continued use of the site or placement of an order after any modification constitutes acceptance of the revised policy.