Refund policy
Return and Refund Policy
Effective Date: August 11, 2026 Brand: Jasmine Bags Contact: jasmine.makesartt@gmail.com
1. Overview
This Return and Refund Policy governs all purchases made through the Jasmine Bags online store. By completing a purchase, you agree to the terms set forth below in their entirety. Please read this policy carefully before placing your order.
Jasmine Bags operates as a dropshipping retailer. All sales are subject to the conditions described herein, which have been established in accordance with applicable United States federal and state consumer protection law, including but not limited to the Federal Trade Commission Act, the Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435), and applicable state regulations.
2. 90-Day Limited Guarantee
Jasmine Bags offers a 90-day limited guarantee from the date of confirmed delivery. This guarantee covers manufacturing defects only and does not constitute an unconditional satisfaction guarantee.
Coverage under this guarantee is contingent upon strict compliance with all conditions set forth in this policy. Any claim submitted outside the 90-day window will be automatically denied without exception.
3. Eligibility Requirements for Returns
To be considered eligible for a return, all of the following conditions must be met simultaneously. Failure to satisfy even one condition will result in the return request being denied.
3.1 Time Requirement
The return request must be formally initiated by email to jasmine.makesartt@gmail.com within 90 calendar days of the delivery date as recorded by the carrier's tracking system, regardless of when the package was physically retrieved by the customer. Requests initiated after this window are not eligible under any circumstances.
3.2 Condition of the Product
The item must be returned in its original, factory-sealed condition. Specifically:
- The product must be completely unopened
- All original factory seals and packaging must be intact and unbroken
- The item must show no signs of use, wear, alteration, washing, or any form of handling beyond initial visual inspection of the exterior packaging
- All original tags, labels, accessories, and packaging materials must be included in their original condition
- The product must be free from odors, stains, pet hair, or any environmental contamination
3.3 Proof of Purchase
The customer must provide the original order confirmation number and proof of purchase issued by Jasmine Bags at the time of the transaction.
3.4 Photographic Documentation
The customer must submit clear photographic or video evidence of the product's condition, the intact seals, and any alleged defect, prior to return authorization being granted.
4. Non-Returnable and Non-Refundable Items
The following are expressly excluded from return or refund eligibility under all circumstances:
- Items that have been opened, used, worn, or handled beyond inspection of the outer packaging
- Items with broken, removed, or tampered seals or tags
- Items damaged due to misuse, improper care, accidental damage, or normal wear and tear
- Items returned without prior written authorization from Jasmine Bags
- Items showing signs of alteration, customization, or repair by the customer or any third party
- Items purchased during promotional sales, flash sales, or with discount codes, unless the item arrives defective due to a manufacturing fault
- Items for which the return request was submitted after the 90-calendar-day deadline
- Any item that does not meet all conditions listed in Section 3 of this policy
5. Return Process and Authorization
Returns will not be accepted without prior written authorization. Unauthorized returns will be refused at the point of delivery and returned to the sender at the sender's expense, with no refund issued.
To initiate a return:
- Email jasmine.makesartt@gmail.com with the subject line: "Return Request – Order #[Your Order Number]"
- Include your full name, order number, date of purchase, reason for return, and photographic or video evidence as described in Section 3.4
- Jasmine Bags will review your request and respond within 5 business days
- If your request is pre-approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions
- The item must be shipped back within 7 calendar days of receiving the RMA number; failure to ship within this window will void the authorization
Jasmine Bags reserves the right to deny any return request that does not satisfy every requirement of this policy, at its sole discretion.
6. Return Shipping Costs
All return shipping costs are the sole responsibility of the customer, without exception. This includes, but is not limited to:
- The cost of return postage and carrier fees
- Any applicable packaging materials
- Insurance on the return shipment, which is strongly recommended
Jasmine Bags will not issue prepaid return labels under any circumstances, including in cases of alleged defect. The customer assumes full risk of loss or damage during the return transit. Jasmine Bags is not responsible for packages lost or damaged in return transit, and no refund will be issued for items that do not arrive at the designated return address in the condition in which they were shipped.
7. Inspection and Refund Processing
Upon receipt of the returned item, Jasmine Bags will conduct a complete physical inspection of the product. This inspection period may take up to 7 business days from the date the item is received.
Following the inspection:
- If the return is approved, a refund will be issued to the original payment method within 10 business days of approval
- If the return is denied based on the inspection findings (e.g., signs of use, broken seals, missing components, damage not attributable to a manufacturing defect), the item will be returned to the customer at the customer's expense and no refund will be issued
Under no circumstances will original outbound shipping fees be refunded, even in cases where a return is approved. Refunds are limited strictly to the purchase price of the product itself.
Please note that your financial institution may require additional processing time beyond the above periods before the credit appears in your account. Jasmine Bags is not responsible for any delays on the part of your bank or payment processor.
8. Order Cancellations
8.1 Before Shipment
Orders may be cancelled only if the cancellation request is received and confirmed in writing by Jasmine Bags before the order has entered the processing stage. Given that processing begins within 1 to 3 business days of order placement, the window for cancellation is extremely limited.
Cancellation requests must be emailed immediately to jasmine.makesartt@gmail.com with the subject line "Cancellation Request – Order #[Your Order Number]". Jasmine Bags does not guarantee the ability to cancel any order and will make commercially reasonable efforts to accommodate requests received prior to processing.
8.2 After Shipment
Once an order has been dispatched from the fulfillment center, cancellation is not possible under any circumstances. The customer must wait to receive the order and, if eligible, initiate a return in accordance with the terms of this policy.
Refusal of delivery does not constitute a valid cancellation and may result in the package being abandoned; no refund will be issued in such a scenario.
9. Shipping Delays and Delivery Timeframes
Jasmine Bags estimates a processing time of 1 to 3 business days and a shipping transit time of 13 to 20 business days from the date of dispatch. These timeframes are estimates only and are not guaranteed.
Shipping delays caused by carriers, customs authorities, weather events, holidays, logistical disruptions, or any other circumstances beyond the direct control of Jasmine Bags do not constitute grounds for a refund, partial refund, order cancellation, or any other form of compensation. By placing an order, the customer expressly acknowledges and accepts the estimated delivery timeframes and agrees that delays within or beyond these ranges do not give rise to any claim against Jasmine Bags.
Jasmine Bags is not responsible for packages delayed, held, or seized by U.S. Customs or any other governmental authority.
10. Damaged or Incorrect Items Upon Delivery
If you receive an item that is visibly damaged upon delivery, or that differs materially from the product described at the time of purchase due to an error on the part of Jasmine Bags, you must notify us by email at jasmine.makesartt@gmail.com within 48 hours of delivery as recorded by the carrier. Your notification must include photographic or video evidence of the damage or discrepancy, as well as the original, unopened outer packaging.
Claims submitted after 48 hours of confirmed delivery will not be considered. Jasmine Bags reserves the right to offer, at its sole discretion, a replacement, store credit, or partial refund as the exclusive remedy for verified damaged or incorrect items. No full refund including original shipping will be issued in any scenario.
11. Chargebacks and Payment Disputes
Initiating a chargeback or payment dispute with your financial institution without first contacting Jasmine Bags and following the return process outlined in this policy constitutes a breach of these terms.
Jasmine Bags reserves the right to contest any chargeback with full documentation of this policy, the customer's agreement to it at the time of purchase, and all relevant order and communication records.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Jasmine Bags' total liability to any customer for any claim arising out of or related to a purchase shall not exceed the original purchase price paid for the product in question, excluding shipping. Jasmine Bags shall not be liable for any indirect, incidental, consequential, or punitive damages of any kind.
Nothing in this policy is intended to exclude or limit rights that cannot lawfully be waived under applicable federal or state consumer protection law.
13. Contact
For all return and refund inquiries, contact us exclusively by email:
Response times may be up to 5 business days. Jasmine Bags does not offer telephone or live chat support. All communications regarding returns must be made in writing via email to ensure proper documentation.
14. Policy Updates
Jasmine Bags reserves the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon publication on the website. It is the customer's responsibility to review this policy before each purchase. Continued use of the store following any modification constitutes acceptance of the revised policy.
Jasmine Bags — jasmine.makesartt@gmail.com